If you are a customer who has purchased the Site License copy of the Core CRM Pro solution, you will receive a copy of the Core CRM Pro.fmp12 file. This file can be opened in FileMaker Pro 18 locally, or you can upload it to a FileMaker Server 18 machine of your choice and access it through the Open Hosts section of FileMaker Pro. Please refer to FileMaker’s guidelines on accessing hosted database files for more information. For “Software as a Service” (“SaaS”) customers, you will be given FileMaker installation instructions along with a shortcut link to the Core CRM Pro file hosted with Productive Computing for your use. This email will indicate how to access the file along with credentials.