Error: "No match found. Touch fingerprint reader with any enrolled finger..."

If you receive the error "No match found. Touch fingerprint reader with any enrolled finger..." when using the Biometric Fingerprint Reader plug-in, please verify you have uploaded all the fingerprints, then try again.

Please note that once you have enrolled users and their fingerprints, the fingerprint templates can be found in the dynamic linked library (dll) for the device or in FileMaker.
Depending on your solution, it may be necessary to retrieve fingerprint templates from the dll into FileMaker or to add fingerprint templates from FileMaker to the dll using the PCFP_ImportUserFromDevice( UserID ; FingerPosition ) function.
For more information please see page 20 of the Developer’s Guide here:
http://www.productivecomputing.com/docs/docs_library/Biometric_Fingerprint_Reader/Developers_Guide_Biometric.pdf